In most cases, players have not actually lost Tokens. Spinning or wagering frequently can add a lot of transactions to your Token History. Please be sure to check it here before contacting support. We are only able to replace Tokens for losses we can verify in a players Token history and by researching with our developers.
If you still believe that you have not be awarded Tokens won, try the following troubleshooting tips:
- Clear your web browsers cache/temporary internet files
- Sign out and log back into your Facebook account
- Try logging into your Facebook account using an alternate web browser
* We reserve the right to deny Token Loss requests at our discretion, and based on Token History verification.